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Saturday, December 31, 2011

Verizon Dials Up Wrong Number

Verizon: Paying Politicians to Rule the Air (g...Image by watchingfrogsboil via Flickr
The head honchos at Verizon Wireless must be living in the dark ages. In their infinite wisdom they decided to implement a two dollar charge for online and telephone bill payments. Yep, that’s right a two dollar charge for the privilege of paying your bill.

Needless to say Verizon customers did not jump up in ecstasy at the prospect of paying to pay their bill. Rather they started online petitions and flooded social media and Verizon offices with complaints.

Not only did Verizon customers complain, the move also sparked the Federal Communications Commission to look into the matter on behalf of the Verizon customers.

Guess what happened late Friday. You are right, Verizon issued the following statement. 

"Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week,"

Verizon Chief executive Dan Mead explained it this way. The company has decided that it would encourage customers to pay by other means thereby "eliminating the need to institute the fee at this time."

Does this man still have a job?

Given the severe backlash following Bank of America's announcement of a $5 monthly fee for US debit card users and subsequent reversal, why in hell would Verizon try a stunt like this?

Talk about dialing a wrong number.

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